FAQ

What's the minimum order quantity?

There is no minimum! You can order as few as 1 piece. However, ordering in larger quantities significantly reduces the cost per piece.

How long does it take to get my order?

Standard turnaround is 7–10 business days after design approval. Rush orders (3–5 business days) are available for an additional $50 — choose Rush on the quote form and we'll confirm availability.

I ordered school spirit wear — when will it arrive?

School orders (like Hills Academy) follow our standard turnaround of 7–10 business days. You'll receive an email with tracking the moment your order ships — you don't need to check in. If it's been longer than that, email us and we'll give you an exact status.

How does B.Y.O.G. (Bring Your Own Garment) embroidery work?

Already own a polo or fleece? We'll embroider it for $10 per item — nothing ships. Order and pay online, then put the garments in a bag with your child's name written clearly on the outside and drop it at the drop-off / pick-up location inside Hills Academy with the front desk. We collect from the school, embroider your items, and return them to that same spot at the school.

Do I need to have my design ready?

Yes — please have your artwork ready. Send us your logo or design and we'll go straight to your proof. If you don't have artwork, or what you have needs to be fixed or redrawn so it prints properly, we can create it for you for a $45 design fee. Describe what you need in the quote form and we'll include it in your quote.

What file formats do you accept for designs?

We prefer vector files (.AI, .EPS, .SVG) for the best print quality, but we can work with high-resolution PNG or PDF files (300 DPI or higher). Email your files to coldhousecustomz@gmail.com after submitting your quote.

Will I see my design before you print it?

Absolutely. We send a digital proof for your approval before printing a single item. We don't start printing until you give the green light.

Which printing method is best for my order?

It depends on your design complexity, fabric type, and quantity. DTF is great for full-color detailed designs. Embroidery is best for hats and polos. HTV & PTV cutting works well for names, numbers, simple logos and athletic wear. We'll recommend the best option when we review your quote.

Do you ship, or is it pickup only?

We ship within the U.S. — $12 flat, free on orders of $115 or more. Custom quotes include shipping. Pickup is only for B.Y.O.G. orders.

Can you set up a custom storefront for my team or school?

Yes! We can create a dedicated team collection on our site where parents, students, or fans can order directly. Contact us to discuss setting that up.

What if I'm not happy with my order?

For misprints, wrong colors, damaged or defective items, email us photos within 48 hours of delivery. We'll review it and make it right — no need to send anything back. Lost packages are replaced. See our Shipping & Returns policy.

What is your refund policy on custom apparel?

All custom orders are final sale once production begins. Because every item is made to order with your specific design, colors, and sizing, we cannot accept returns or exchanges for change of mind, incorrect sizes ordered by the customer, or approved designs the customer later decides to change. To protect yourself: (1) double-check your size using the Size Guide on each product page before ordering, (2) review your proof carefully before approving — we don't start printing until you give the green light, and (3) contact us immediately if something looks wrong. We are happy to help you get the right fit before production starts.

How do I pay?

We accept all major credit cards via Square checkout. For large bulk orders, we can also arrange invoice billing. Payment is required before printing begins.

Still Have Questions?

We're happy to help. Reach out directly or submit a quote request.