Shipping
We ship within the U.S. Shop orders ship for $12 flat, or free on orders of $115 or more. Custom quotes include shipping costs. Pickup is available only for B.Y.O.G. orders at Hills Academy.
Turnaround
- Custom orders: 7–10 business days after proof approval, plus shipping time.
- Rush orders: 3–5 business days, plus a $50 rush fee, when available.
- School store orders: 7–10 business days, plus shipping time.
- DTF gang sheets: ship in 3–5 business days.
All sales are final
Everything is made to order. We do not accept returns, refunds, or cancellations once payment is made, except where required by law.
Please check all designs, spelling, names, numbers, colors, and sizes before ordering or approving your proof.
If we made a mistake
For misprints, wrong colors, damaged, or defective items, email photos within 48 hours of delivery. We'll review the issue and make it right with a replacement or an approved refund. No return shipment is needed. This reporting window does not limit rights provided by law.
Lost packages
If your package is confirmed lost in transit, we'll replace it at no charge.
Questions
coldhousecustomz@gmail.com
See also our privacy policy.